Your privacy is our responsibility

8mbit is committed to creating a safe and reliable online gaming environment for players in Bangladesh. This privacy policy explains what information we collect, why we collect it, how it is used, and what rights you have.

This policy applies when you: (a) browse our website, (b) create and manage an account on 8mbit, (c) use any gaming services, or (d) contact our customer support team. Persons under any age are not permitted to use our platform — 8mbit is for those aged 21 and above only.

8mbit collects the following categories of personal information:

2.1 Identity & Contact Information

• Full name, date of birth, and nationality
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)

2.2 Financial Information

• Deposit and withdrawal history
• Account details used with bKash, Nagad, Rocket, Upay, or bank transfers (not the full number — only the identifying portion)
• Transaction time and amount

2.3 Gaming Activity Information

• Play history, bet amounts, and results
• Total session duration and activity type
• Bonus usage history and wagering activity

2.4 Technical Information

• IP address and device identifier information
• Browser type and version, operating system
• Website access time and session data
• Information obtained from cookies and similar tracking technologies

We use your information for the following legitimate purposes:

3.1 Account Management & Service Delivery

Identity and contact information is required to create, verify, and maintain your account. Financial information is used to process transactions and ensure the security of financial dealings.

3.2 Security & Fraud Prevention

We monitor technical data and gaming activity to prevent unauthorized access, fraud, and money laundering. Your data is kept secure through SSL encryption and other security measures.

3.3 Customer Support

Relevant account and transaction information is used to enable our 24/7 live chat and email support team to respond effectively.

3.4 Responsible Gaming

By analyzing gaming activity, we identify signs of problematic behavior and intervene when necessary, as part of our commitment to player protection.

3.5 Service Improvement

Anonymous or aggregated data is used to analyze user experience and improve platform performance. No individual is identified in this process.

The 8mbit website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve website functionality.

The cookies we use include: (a) Essential cookies — required to maintain login sessions and ensure security; (b) Functional cookies — remember your preferred language and settings; (c) Analytics cookies — monitor platform usage patterns to help improve the service.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect some core functions of the platform.

8mbit does not sell your personal information to third parties. However, information may be shared in the following circumstances:

• Service Provider Partners: Payment processors (bKash, Nagad, Rocket, Upay, and banks), game software providers, and technology support providers — only the information necessary to deliver the service.
• Legal Obligations: When disclosure is required to comply with laws, regulations, or court orders.
• Fraud Prevention: With relevant authorities for investigation of fraud, money laundering, or other illegal activities.
• Business Restructuring: With a new operator in the event of a change in ownership of 8mbit — you will be notified in advance.

Third parties with whom information is shared are bound by confidentiality agreements and may only use that information for the specified purpose.

We retain your personal information only for as long as necessary or legally required:

• Account Information: For as long as the account is active and for a specified period after it is closed.
• Financial Transaction Records: For the period required under financial regulations.
• Customer Support Communications: For an appropriate period after the issue is resolved.
• Technical Logs: For a short period as needed for security analysis.

At the end of the retention period, data is securely deleted or anonymized.

8mbit applies industry-standard technical and administrative measures to protect your information:

• SSL Encryption: All data transfers are conducted through encrypted channels.
• Access Controls: Only authorized personnel have access to the information needed for their specific role.
• Firewall & Security Monitoring: Continuous system monitoring and detection of unusual activity.
• Secure Payment Gateway: Financial information is not stored directly on our servers — it is handled through payment processing partners.
• Regular Security Audits: Regular audits are conducted to identify and address system vulnerabilities.

While we strive to maintain the highest level of security, no digital system is 100% secure. If you notice any suspicious activity, contact us immediately.

You have the following rights regarding your personal information:

• Right of Access: The right to request information about what data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data in certain circumstances (does not apply where legal obligations exist).
• Right to Object to Processing: The right to object to the use of your data for marketing or other specific purposes.
• Data Portability: The right to receive a copy of your data in a structured, commonly used format.
• Right to Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time.

To exercise these rights, email [email protected] or contact us via live chat. We will respond to your request as soon as possible.

8mbit is for those aged 21 and above only. We do not knowingly collect personal information from minors. Age is verified during the account registration process, and if it becomes known that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

8mbit may update this privacy policy from time to time. For significant changes, we will notify you by email or through a platform notification. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

The date of the latest update will always be shown at the top of this page. We maintain an archive of previous versions, which will be provided upon request.

Our platform may at times include integrations with third-party services, such as payment gateways or game software providers. These third parties have their own privacy policies, and 8mbit is not responsible for them. We recommend reading their respective privacy policies before using those services.

This privacy policy will be interpreted in accordance with applicable law. Any disputes relating to this policy will be resolved amicably where possible. 8mbit follows best international standards for data protection and is committed to handling personal information in a fair, transparent, and secure manner.